Service Design Champions

This course will provide a practical introduction to Public Sector Service Design.

Live online

2 Consecutive Days
Led by: Val Mitchell

Available dates

Tuesday 20 August 2024

9:30 am - 5:00 pm

(2 Consecutive Days)

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This course will introduce you to the fundamentals of Service Design.  You will cover how design applies to public services and will be given the opportunity to try out methods as you work through a practical challenge as part of a small team.

 What is Service Design?

  • What is the Scottish approach to Service Design?
  • Understanding people and their needs through research
  • Problem Definition
  • Stakeholder Mapping
  • Inclusive Design
  • Journey Mapping
  • Synthesis & Analysis
  • How Might We
  • Generating Ideas
  • Service Prototyping
  • Service Propositions

Who is it for?

This course has been designed for those working in the Public Sector who want to learn about how to design services with, not for, people.

It will also benefit those who are interested in learning about new ways of:

  • Thinking about solving problems
  • Designing services
  • Organisation design

What are the benefits?

By attending this course, you will learn the following:

  • Understanding what services are
  • Designing with people (Co-Design)
  • How to consider bias & inclusion
  • how to map stakeholders
  • How to map a service
  • How to understand what people need
  • How to create “How Might We’s” and their use
  • How to approach generating ideas
  • When to use prototyping when designing services
  • How to create a service Proposition 

Delivery format

The course is delivered as follows:

  • 2 days online via Zoom, each day will run from 09:30 – 17:00
  • Each morning begins with a check in and house codes of conduct
  • Regular breaks during training and lunch will be from 12:30 – 13:15
  • You will be invited as a guest to join Miro (Online Whiteboard Tool) – we suggest avoid joining on a phone as it is hard to access Miro at the same time.

We encourage you to turn on your camera, however this is not a mandatory requirement.  If you have any learning requirements, please contact us before the course begins.

Additional information

Once you have registered, you will receive a confirmation from us.  There may be additional information contained within the email.  Further course instructions will be issued one week before the course start date to your registered email address.

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