Service Manual

Designed to embed system level thinking at the local level, the Digital Scotland Service Manual (DSSM) will streamline the delivery of consistent and user-friendly digital public services through shared standards, guidance and resources.

The manual will be iteratively developed, with new content, content pathways, and products and services released incrementally.

We’ve released the minimum viable product version of the new manual and we’re still in the very early stages. We would encourage everyone to take a look at the manual and give us feedback and suggestions on how we can make it better.

We expect to transition from a project team to business as usual operations before the end of 2024, after which the products and services we own, or that are referenced in our content, will be subject to continuous improvement, based on both user and business needs.

What the DSSM will contain and do

We will deliver both products and services. These are:

• standards via the Digital Scotland Service Standard
• online guidance via this website
• tools to help you do your work more efficiently
• templates such as business cases, discovery reports and project plans
• patterns and wireframes to build websites that are consistent and easy to set up
• shared data repositories
• common components such as Cloud platform, identity (ScotAccount) and payments (ScotPayments)
• access to DDaT communities of practice and other networks to share expertise, ideas and collaborate
• training via the Scottish Digital Academy
• expert advice and targeted support for projects prioritised as part of a new portfolio management process